The West Bengal LSA is firmly dedicated to advancing telecom development, working collaboratively with stakeholders, including Telecom Service Providers, Internet Service Providers, and the State Governments of West Bengal, Sikkim, and the Union Territory of Andaman & Nicobar. The primary goal is to ensure accessible, high-quality, and affordable telecom and internet connectivity for all citizens.

The strategic priorities of the West Bengal LSA encompass several facets, including accelerating BTS fiberisation of telecom towers, enhancing 4G coverage, supporting the Bharatnet initiative, and preparing for the forthcoming deployment of 5G services. Furthermore, the West Bengal LSA is actively involved in diverse initiatives, spanning from EMF testing and assessments of border village connectivity to ASTR/TAFCOP analysis, the cyber Jagrookta program, and efforts to combat the grey market while detecting unauthorized setups. Additionally, the LSA lends its support to State disaster management activities, the PM WANI initiative, and endeavors focused on consumer protection.